CaptionPro AI · Privacy Policy and Terms of Use

Effective date: [DD Month YYYY] · Last updated: [DD Month YYYY]

This page covers the tools offered by [Your brand / company name] (“we”, “us”) in the CaptionPro AI app and website: CaptionPro AI (automatic captions, subtitles and video editing), AI Voice Studio (text-to-speech with AI voices), Audio Editor (silence cutting and audio clean-up), AI Dubbing (translating and re-voicing speech), Logo Remover and Background Remover. Together we call them the “Services”.

In short: you must be 18 or older and sign in to use the Services. Your files are used only to do the job you ask for. Your caption projects stay on your own phone or browser. The free plan shows ads that you choose to watch. Voices and dubbing results are kept for at most 24 hours and then deleted automatically. We keep no long-term history, we do not sell your personal data, and we do not show advertising based on your content. You must have the right to use any content you upload.

Part 1 · Privacy Policy

Terms version 2.

1. Information we handle

Data	Why
Content you add: videos, audio, images, scripts and text you type or paste.	To create captions, edit, translate, dub, remove logos or backgrounds, or generate speech, as you request.
Results: transcripts, captions, translations, generated voices, dubbed audio, edited files.	To show them to you and let you export them. Retention is explained in sections 4 and 7.
Account data: your email address, name and profile picture given by Google or Facebook (if you use them), sign-in method, plan, credit balance, credits used, date and size of each job, the date and version of the Terms you accepted (including that you are 18 or older).	To sign you in, give you your credits and plan, prevent abuse (for example repeated free accounts), and prove that you accepted the Terms. Kept on our servers.
Payment records: plan, amount, date and method type. We never see or store your card or UPI details; the payment partner handles them.	To give you your plan, for accounting, taxes and refunds. Kept as long as the law requires.
Ad choices: your choice of personalised or non-personalised ads, and how many ads you watched on this device.	To respect your choice and limit ads per hour. Saved on your device.
Projects and settings: saved projects, chosen language, caption style.	Saved on your own device (see section 4).
Technical data: IP address, browser and device type, request time, error messages.	To deliver the Services, prevent abuse, apply usage limits and fix problems. Our hosting systems record this in ordinary server logs.
Messages you send us: your email address and the content of your message.	To reply to you.

You sign in with Google, Facebook, or an email address and password. We do not knowingly collect your precise location, contacts, or payment card details. The microphone is used only if you choose to record a voice-over, and only while you record. Files on your phone are accessed only when you choose them.

2. How your content is processed

Sign-in and payments. Sign-in is handled by a trusted sign-in service. Payments are handled by a trusted payment partner; it tells us only that a payment succeeded.
Editing, effects and export. Cutting, mixing, caption styling, effects and exporting video and audio happen on your device, in the app or browser. Your video is not uploaded for these steps.
Logo Remover and Background Remover. These tools work on your device, in the app or browser. Your photos and videos are not sent to our servers for them [update this line if the final version uses a server].
Captions and transcripts. To create captions, the audio of your video (and, for some features, the video itself) is sent securely to our server, which passes it to trusted AI service providers that turn speech into text. The result is returned to the editor, and the uploaded audio or video is then deleted from our server.
Text help. Short pieces of caption or script text may be sent to AI service providers to translate, proofread, suggest emojis or titles, or convert text to another script.
AI voices. The text you type is sent to a trusted voice-synthesis provider to create the audio. We do not offer voice cloning.
AI Dubbing. The speech in your file is transcribed, translated and re-voiced by trusted AI service providers.

Our server only passes your request to the provider and returns the answer. Audio, and sometimes video, travels to our server only for the time the job takes. When the result has come back to your phone, the uploaded file is deleted from our server. We do not keep it. Providers act as processors for the specific task and handle data under their own terms. We do not allow them to use your content for advertising.

3. How we use data

To provide, secure and improve the Services.
To apply credits and usage limits, and to stop abuse or illegal use.
To answer your questions and to meet legal obligations.

We do not sell your personal data. We do not use your uploaded content to train our own AI models. We do not use it for advertising.

4. Where your results are stored

On your phone. Your videos, projects and exported files can stay saved on your own device, and you can delete them yourself at any time. Caption projects are saved on your own device (in the app or browser storage), together with settings and your credit counter. They are not sent to our servers. Updating the app does not delete them. You can delete a project inside the app, and everything is removed if you clear app data or uninstall. Export what you want to keep.
AI voices and AI Dubbing results. Kept for up to 24 hours so you can listen again and download. Depending on the feature, they are held in your browser and/or in temporary cloud storage. After 24 hours they are deleted automatically. Download anything you want to keep before then.
No history. We do not keep a long-term history of what you create.

5. Service providers and sharing

To run the Services we use trusted third-party providers for: speech-to-text, AI language processing, voice synthesis, cloud hosting, content delivery and security, temporary file storage, and fonts and software libraries delivered over the internet. When a font or library is loaded from a provider’s network, that provider can see your IP address and browser details, as with any website. These providers may process data in other countries, including outside India. We choose providers carefully, but we do not control their policies. We share data only as needed to deliver the feature you asked for, to follow the law, or to protect the Services and users from abuse. We do not sell or rent your personal data.

[If you add analytics, ads or a payment provider, describe it here, or delete this note.]

5A. Ads (free plan)

The free plan shows ads served by Google. Google and its partners may use cookies, device identifiers and similar technologies to show and measure ads. Ads are “rewarded”: they start only after you tap “Watch ad”, every ad screen says “Advertisement”, and the reward (your captions or your video) is given when you have watched the ad to the end. We never ask you to click an ad, and you must never click ads on purpose or ask others to.

Before your first ad we ask you to choose personalised or non-personalised ads. You see the same number of ads either way. In the European Economic Area, the United Kingdom and Switzerland, only non-personalised ads are used. You can change your choice by clearing the site or app data, and you can manage ad personalisation in your Google account settings. Premium plans show fewer ads.

6. Cookies and similar storage

We use browser and app storage that the Services need to work: your sign-in session, settings, saved projects and your ad choice. Ad partners may set their own cookies, as described in section 5A. [If you add analytics or ads, describe them and how to opt out.] You can clear this storage at any time in your browser or phone settings.

7. Retention

Uploaded audio and video are not stored by us beyond the request (section 2).
Voices and dubbing results are deleted automatically within 24 hours (section 4).
Server logs are kept for a short period, normally no more than [30] days.
Account data is kept while your account exists and deleted on request (section 8). Payment records are kept as long as the law requires. Messages you send us are kept as long as needed to help you.
Data on your device stays until you delete it.

8. Your rights and deleting your data

You can ask us what personal data we hold about you, ask us to correct or delete it, or ask us to stop using it, by writing to the address in Contact. Because projects are stored on your device, you can delete them yourself at any time from inside the app, by clearing the app’s data, or by uninstalling it. How to delete your account is explained in Data deletion.

India: under the Digital Personal Data Protection Act, 2023 you may access, correct and erase your data, nominate someone to exercise your rights, and complain to us and then to the Data Protection Board. European Economic Area, United Kingdom, Switzerland: we process your data to perform our contract with you, for our legitimate interest in running and securing the Services, to meet legal duties, and, for personalised ads, only with your consent (which we do not use in these regions). You have the rights of access, correction, deletion, restriction, portability and objection, and may complain to your local data-protection authority. Data may be processed outside your country, including in India and the United States, under standard safeguards used by our providers. United States (including California and other states with privacy laws): we do not sell your personal data. Ad partners may “share” identifiers for advertising only if you choose personalised ads; choosing non-personalised ads switches this off. You may ask us to know, correct or delete your data, and we will not treat you differently for doing so.

9. Children

The Services are for people aged 18 or older. You confirm this when you create an account. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us data, contact us and we will delete it.

10. Security

Connections use HTTPS. Secret keys are kept on our servers, never inside the app. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

11. Changes

We may update this policy. The “last updated” date above will change, and for important changes we will give notice in the Services.

Part 2 · Terms of Use

1. Acceptance

By using the Services you agree to these Terms and to the Privacy Policy. If you do not agree, please do not use them.

1A. Age and account

You must be 18 or older. You must sign in to use the Services, with Google, Facebook or an email address that you own. Temporary email addresses are not allowed, one person should not run many free accounts, and we may block accounts that abuse the free plan. Keep your login safe: you are responsible for what happens under your account.

2. What the Services do

The Services use artificial intelligence to transcribe speech, create captions, edit audio and video, translate, generate voices, and remove logos or backgrounds. AI output can be wrong, incomplete or badly timed, and speech may be misheard, especially in songs, noisy audio and less common languages. You are responsible for checking every caption, translation, generated voice and edited result before you publish it.

3. Your content and your rights

You keep ownership of the content you upload and of the results made from it.
You give us permission to process your content only as needed to run the Services for you.
You promise that you own, or have permission to use, all content you upload, and that using it does not break anyone’s copyright, trademark, privacy or other rights.

4. AI-generated voices and dubbing

Do not use the Services to imitate a real person without their consent, to deceive, defraud, harass, defame or mislead anyone, to spread false news, or to create sexual or abusive content.
If you publish speech made with the Services in a way that could make people think it is a real recording of a real person, tell your audience that it is AI-generated.
Voices and dubbing results are available for only 24 hours. You are responsible for downloading what you need.
If we ever add voice cloning, we will update these Terms and the Privacy Policy first and ask for clear consent from the voice owner.

5. AI-generated content and transparency

CaptionPro AI is an AI-powered app. Captions, translations, voices, dubbing, emoji and title suggestions, and background or logo removal are produced by artificial intelligence.
AI output can be inaccurate, biased, offensive or inappropriate in rare cases. It is not professional, legal, medical or financial advice. You are responsible for reviewing and editing it, and for how you use and publish it.
Do not use the Services to create or spread content that is deceptive, sexual, hateful, harassing, violent, or that targets children, or that misleads people about real events or real people (for example fake statements or “deepfake” style content).
AI voices and dubbing: see section 4. You must clearly label synthetic voices where the law or the platform you publish on requires it.
You can report a problem, an offensive result or a rights complaint at any time using the details in Contact, and we will review it and act. We may block requests that break these Terms.
Your uploads are not used to train our own AI models.

6. Logo Remover and Background Remover

Use these tools only on images and videos you own or have permission to edit.
Do not remove a watermark, logo or credit in order to claim someone else’s work as yours, to hide the source of copyrighted material, or to avoid paying for licensed content.
Results are made automatically and may be imperfect. Check them before you use them.

7. Acceptable use

You will not: break the law; upload content that is illegal or that exploits or endangers children; try to break, overload or reverse-engineer the Services; bypass credits or limits; use automated tools to send large numbers of requests; copy or resell the Services; or use them to build a competing product.

8. Credits, fees and refunds

Free plan. Every account gets 15 free credits each month. Unused free credits do not carry over. The free plan shows ads that you choose to watch (see Privacy Policy 5A) and may add a watermark to exports.
Premium plans. A paid plan gives 30 credits or more for 30 days, fewer ads and no watermark. Plans and prices are shown in the app and may change; a price change does not affect a plan you already paid for.
What a credit buys. 1 credit covers up to 1 minute of captions (rounded up), 500 characters of AI voice, or half a minute of AI dubbing. Credits are taken before a job starts, and returned automatically if the job fails because of a problem on our side.
Limits. Free accounts can process videos up to 10 minutes, paid accounts longer, as shown in the app. Credits and free-plan benefits have no cash value.
Refunds. A refund of a paid purchase can be requested within [3] days of the purchase, only if you have used no more than 3 credits (for example, no more than 3 captions generated). If you have used more than 3 credits, the purchase is not refundable. Free credits are never refundable. A plan that has expired cannot be refunded.
Failed jobs. If a job fails because of a problem on our side, the credits for that job are returned to you.
How to ask. Write to us using the details in Contact, with the date of purchase and a short description of the problem. Approved refunds are paid to the original payment method within [7–10] working days. Purchases made through an app store are also subject to that store’s own refund rules.

We may change limits, prices and free features, with notice in the Services.

9. Availability and changes

The Services depend on other providers and on your device and internet connection. We do not promise that they will always be available or error-free. We may change, pause or stop any feature. Keep your own copies of important work.

10. Intellectual property

The Services, including software, design, names and logos, belong to us or our licensors. These Terms give you a personal, non-exclusive, non-transferable right to use them. Fonts, models and software libraries used in the Services are open-source or licensed, and may carry their own licences. Third-party names that may appear in the Services belong to their owners; we are not affiliated with or endorsed by them.

11. Copyright complaints

If you believe content processed through the Services infringes your rights, write to us at the address below with details of the work and where the problem is. We will review it and take suitable action, which may include removing content or limiting an account.

12. Disclaimer and limit of liability

The Services are provided “as is” and “as available”, without warranties of any kind, to the extent the law allows. To the extent the law allows, we are not liable for indirect or consequential loss, lost data, lost profit, or any harm from content you create or publish. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or [INR 1,000] if you paid nothing. Nothing here limits liability that cannot be limited by law.

13. Ending use

You may stop using the Services at any time. We may suspend or end access if you break these Terms or misuse the Services.

14. Governing law

These Terms are governed by the laws of India. Courts at [your city, state] have jurisdiction, unless the law gives you the right to go to court elsewhere.

15. Changes to these Terms

We may update these Terms. Continuing to use the Services after a change means you accept it.

Data deletion

To delete your account and the data we hold about you (account record, credit and usage records), email [support@yourdomain.com] from the email address you signed in with, with the subject “Delete my data”. We will confirm and delete it within 30 days. Payment records may be kept for as long as the law requires for accounting. Files and projects saved on your own phone are not on our servers: delete them in the app, by clearing the app’s data, or by uninstalling.

Contact

[Your brand / company name]
Email: [support@yourdomain.com]
Address: [City, State, Country]

Grievance contact (India): [Name, email] · We aim to reply within [7] days.